General Inquiries

For questions about the Ejupe platform, account support, billing, or partnership opportunities, please reach out to our dedicated team. We respond to all messages with clarity and speed during business hours.

• Email: [email protected]
• Subject line suggestions: “General Inquiry,” “Billing Question,” “Partnership Opportunity.”
• Expected response: Acknowledgment within 1 business day; a comprehensive response typically within 2 business days.

Developer Submissions

Developers seeking to publish applications, integrations, or tools within the Ejupe ecosystem should submit a concise proposal to the same support address. Use the subject line “Developer Submission” and include the following details:

• Overview of the app or integration and its value proposition
• Technical stack, supported APIs, authentication methods, and data flows
• Security, privacy, and compliance considerations
• Planned release timeline and required approvals
• Primary contact, organization, and team roles

What to expect: we acknowledge receipt within 2 business days and provide a preliminary review timeline. Final decisions are typically issued within 5–7 business days, depending on complexity and scope.

Response Times

We operate on standard business hours, Monday through Friday. While most inquiries are addressed within the windows below, some complex matters may require additional time.

• General inquiries: Acknowledgment within 1 business day; resolution usually within 2 business days.
• Developer submissions: Acknowledgment within 2 business days; final decision typically within 5–7 business days after submission is complete.

Tips to speed processing: provide a clear subject line and include a concise overview of your request or submission in the body of your email.

Where to Send Inquiries

All correspondence should be directed to [email protected]. For faster handling, please include your organization name, a primary contact, and a brief description of your request in the message body.